Effective January 1, 2023.

 

Welcome to Edcent!

 

We are delighted to offer you a range of products and services provided by Edcent, Inc., our subsidiaries, and our international branches (collectively referred to as "Edcent," "us," "we," or "our"). Please take a moment to carefully read and understand these Terms of Use ("Terms") which govern your use of our website, applications, and other products and services ("Services"). For certain Services that involve software downloads to your devices, you agree that we may automatically update this software, and these Terms will apply to such updates. If you have any questions, need information, or have any complaints, feel free to contact us.

 

By clicking "I accept" (or, for users who have not created an account yet, by using our Services), you agree to be bound by these Terms, including the policies referenced in these Terms. Your use of our Services constitutes your acceptance of these Terms and the referenced policies.

 

Please be aware that the Terms contain an arbitration agreement and class action waiver that apply to all claims against Edcent. These provisions significantly impact your legal rights, so please read them carefully. In the event that the arbitration agreement and class action waiver are unenforceable under the laws of your country, they shall not apply.

 

1. Using Edcent

 

Who is Eligible to Use Our Services?

Our Services are not available to anyone under the age of 13. Moreover, you may only use our Services if you meet the following conditions:

 

• You can enter into a binding contract with Edcent.

• You comply with these Terms, all applicable laws, and our policies, including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and any other relevant policies that may be applicable from time to time ("Policies").

• You are of the age that allows you to provide consent to data processing under the laws of your country. Different age restrictions or additional requirements may apply based on your location and the Content Offerings.

 

Violation of any of these Terms, applicable laws, or Policies may result in the suspension, disabling, or termination of your access to all or part of our Services.

 

When you create an Edcent account or use certain features, it is essential to provide accurate and complete information. Additionally, you agree to keep your information up to date and accurate.

 

Thank you for choosing Edcent. We hope you have a fulfilling experience using our Services. If you have any concerns or need assistance, do not hesitate to reach out to us.

 

Our License to You

Subject to these Terms and our Policies, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use our Services. This license is solely for your personal, non-commercial use unless you obtain our written permission for other purposes. You agree that you will create and use only one user account, unless expressly permitted by Edcent, and you will not share your account access or information with any third party. It is important to note that using our Services does not grant you ownership or any intellectual property rights in our Services or the content you access.

 

Commercial Use

Using our Services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with Edcent, Inc. For more information, refer to our Enterprise page. If your organization is already using our Services, separate terms apply, and these terms do not govern the relationship between your organization and Edcent.

 

2. Content Offerings

 

Changes to Content Offerings

Edcent offers various courses and content ("Content Offerings") from universities and other providers ("Content Providers"). While we strive to provide exceptional Content Offerings, unexpected events may occur. Therefore, Edcent reserves the right to cancel, interrupt, reschedule, or modify any Content Offerings, including changing the weight or value of assignments, quizzes, or assessments, either solely or based on Content Provider instructions. Please note that Content Offerings are subject to the Disclaimers and Limitation of Liability sections mentioned below.

 

No Academic Credit

Completing Content Offerings through Edcent does not grant academic credit. Unless explicitly indicated by a credit-granting institution, participation or completion of Content Offerings does not confer any academic credit. Even if credit is awarded by one institution, there is no presumption that other institutions will accept that credit. You should not claim credit for completing a Content Offering unless you have earned a course certificate or equivalent documentation of your completion. It is essential to understand that Edcent, instructors, and associated Content Providers have no obligation to have Content Offerings recognized by any educational institution or accreditation organization.

 

Disclaimer of Student-Content Provider Relationship

Unless described in the Degree, MasterTrack, and University Certificate Programs section below, nothing in these Terms or otherwise regarding your participation in any Content Offerings establishes any relationship between you and any Content Provider, enrolls you in any Content Provider institution, or entitles you to use the resources of any Content Provider institution beyond participation in the Content Offering.

 

3. Your Content

 

User Content

The Services allow you to share your content, such as homework, quizzes, exams, projects, and other assignments you submit, as well as forum posts and similar materials ("User Content"), with Edcent, instructors, and/or other users. You retain all intellectual property rights in and are responsible for the User Content you create and share. Please note that User Content does not include course content or materials made available on the Edcent platform by or on behalf of Content Providers or their instructors using the Services or Content Offerings. Content Offerings provided by Content Providers are governed by the relevant agreements between Edcent and Content Providers.

 

How Edcent and Others May Use User Content

By providing User Content, you grant Edcent a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This license also allows Edcent to authorize Content Providers to use User Content with their registered students, on-campus learners, or other learners independent of the Services. This license does not restrict other legal rights Edcent may have to User Content under other licenses. Edcent reserves the right to remove or modify User Content if we believe it violates these Terms or any other policies, including our Acceptable Use Policy and Code of Conduct.

 

Feedback

We welcome and value your Feedback, including suggestions, ideas, comments, and other insights about our Services. By submitting Feedback, you grant us the right to use it without any restrictions or compensation to you. Accepting your Feedback does not waive any rights Edcent may have to use similar or related Feedback previously known to us or obtained from other sources.

 

4. Security

 

We take the security of our users seriously and strive to protect your account and related information. However, Edcent cannot guarantee that unauthorized third parties will not circumvent our security measures. If you suspect any compromise or unauthorized use of your account, please inform us immediately by emailing security@Edcent.org or submitting via HackerOne.

 

5. Third-Party Content

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Through our Services, you may access and/or use content provided by instructors, other users, and/or third parties, as well as links to websites and services maintained by third parties. We cannot guarantee that such third-party content, whether in the Services or elsewhere, will be free of objectionable material or malware that may harm your devices or files. Edcent disclaims any responsibility or liability related to your access or use of such third-party content.

 

6. Copyright and Trademark

 

We respect the intellectual property rights of our users, Content Providers, and other third parties and expect our users to do the same while using our Services. We have implemented the Edcent Copyright and Trademark Policy in accordance with applicable laws, including the Digital Millennium Copyright Act.

 

7. Education Research

 

Edcent is committed to advancing the science of learning and teaching. Therefore, records of your participation in courses may be used for education research. As part of this research, you may be exposed to variations in the Content Offerings. Research findings will typically be reported at an aggregate level, and your personal identity will not be publicly disclosed in any research findings without your express consent."

 

8. Paid Services from Edcent

 

Edcent provides certain paid Services, such as course certificates for specific courses, which require a fee. Unless otherwise specified, fees are quoted in the local currency. You are responsible for timely payment of all fees and applicable taxes associated with Edcent's paid Services using a valid payment method. If your payment method fails or your account is overdue, we may use alternative collection methods. Please note that fees may vary based on your location and other factors, and Edcent reserves the right to change any fees at its sole discretion. Any such changes will be effective immediately upon posting through the relevant Services. For information about refunds, please refer to our Payments and Refund Policy below.

 

Degree, MasterTrack, and University Certificate Programs

Edcent's Services may allow you to enroll in Degree, MasterTrack, and University Certificate programs, or similar programs offered by Content Providers on the Edcent platform. These programs are distance education offerings, and the Content Providers determine admissions, refund, graduation, or completion policies and requirements. Any institutional policies established by Content Providers in connection with these programs, such as student codes of conduct, supplement these Terms and will prevail in the event of a conflict.

 

Depending on the program, tuition and fees for these programs may be collected by Edcent or its Content Partners. If your payment method fails or your account is past due, we or our Content Partners may use alternative collection methods. Tuition and fees may vary based on your location and other factors, and Edcent and its Content Partners reserve the right to change these amounts for future semesters or equivalent payment periods at their discretion. For information about refunds, please refer to our Refund Policy below. We encourage you to research and consider whether the tuition and fees required for Content Offerings align with your professional and financial goals.

 

It is essential to note that professional licensure, certification, and job requirements for various professions may vary by state and country, and employers may have specific job requirements. Edcent does not guarantee licensure, certification, or qualification for any profession or job based on completion of Content Offerings. Therefore, it is advisable to research and comply with the requirements of the applicable state and/or country where you work or intend to work before enrolling in any Content Offering.

 

9. Modifying or Terminating our Services

As part of our ongoing efforts to improve and enhance our Services, we may add or remove functions, features, or requirements, and we may suspend or terminate parts of our Services entirely (subject to applicable law). Consequently, Edcent reserves the right to terminate your use of any Service for any reason. In the event of the termination of your use of a paid Service, you may be eligible for a refund under our Refund Policy. Edcent may also be unable to provide the Services to certain regions or countries due to export control requirements, internet access limitations, or governmental restrictions. In such cases, none of the Edcent Parties shall be liable to you for any such action. You have the right to stop using our Services at any time.

 

10. Disclaimers

 

The Services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. The Edcent Parties specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranties arising from the course of dealing or usage of trade. Furthermore, the Edcent Parties disclaim any and all liability related to your access or use of the Services or any related content. You acknowledge and agree that your access to or use of the Services and content is at your own risk.

 

11. Limitation of Liability

 

To the maximum extent permitted by law, the Edcent Parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses, whether incurred directly or indirectly. This includes any loss resulting from your access to or use of the Services, conduct or content of any third party (excluding applicable Edcent Parties), and unauthorized access, use, or alteration of your content or information. In no event shall Edcent's aggregate liability for all claims related to the Services exceed twenty U.S. dollars ($20) or the total amount of fees received by Edcent from you for the use of paid Services during the past six months, whichever is greater.

 

You acknowledge and agree that the disclaimers and limitations of liability set forth in these Terms represent a reasonable and fair allocation of risk between you and the Edcent Parties, and that these limitations are essential to Edcent's ability to make the Services available to you on an economically feasible basis.

 

You also agree that any cause of action related to the Services must commence within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred.

 

12. Export Controls

 

You warrant that you are not located in or ordinarily reside in any country subject to applicable U.S. laws and regulations that prevent Edcent from providing you access to the Services. Your location is determined by your physical location, and you are strictly prohibited from using virtual private network services, IP routing services, or similar means to circumvent these laws.

 

You further warrant that you are not listed on any government prohibited, denied, unverified-party, sanctions, debarment, or exclusion list, or any export-controlled related restricted party list (collectively, "Sanctions Lists"). If you are placed on any Sanctions List, you must immediately discontinue your use of the Services. You also warrant that you will not export, re-export, or transfer the Services to an entity on any Sanctions List or use the Services in a manner that violates applicable laws. Breach of these obligations may result in immediate termination of your use of the Services by Edcent.

 

13. Indemnification

 

You agree to indemnify, defend, and hold harmless the Edcent Parties from any and all claims, liabilities, expenses, and damages (attributable to you under applicable law) arising from or related to (a) your use or attempted use of the Services in violation of these Terms, (b) your violation of any law or rights of any third party, or (c) User Content, including any claims of intellectual property infringement or misappropriation.

 

14. Governing Law and Venue

 

Unless provided otherwise, Edcent, Inc., located in Santa Clara County, California, manages the Services. These Terms will be governed by the laws of the State of California, excluding its conflicts of law provisions. Any dispute related to these Terms not subject to binding arbitration will be submitted to the personal jurisdiction and exclusive venue of the federal and state courts located in and serving Santa Clara County, California.

 

If you are located in the European Union or the United Kingdom, Edcent Europe B.V. manages the Services, and these Terms will be governed by the laws of the Netherlands, excluding its conflicts of law provisions.

 

However, this section does not limit your mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.

 

15. Binding Arbitration and Class Action Waiver

You and Edcent agree to submit to binding arbitration any and all disputes, claims, or controversies of any kind, whether based on statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing, present, or future, that arise out of or relate to our Services, these Terms, and/or any other relationship or dispute between you and us, including without limitation (i) the scope, applicability, or enforceability of these Terms and/or this arbitration provision, and (ii) relationships with third parties who are not parties to these Terms or this arbitration provision to the fullest extent permitted by applicable law (each a “Claim,” and collectively the “Claims”).

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Any and all Claims shall be submitted for binding arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association (the “AAA Rules”), as amended, in effect at the time arbitration is initiated. The AAA Rules are available online at www.adr.org or by calling (800) 778-7879, and are hereby incorporated by reference. In the event of any inconsistency between this arbitration provision and the AAA Rules, such inconsistency shall be resolved in favor of this provision. If you decide to initiate arbitration, you agree to pay the initiation fee of $200 (or the amount otherwise required by the AAA Rules), and we agree to pay the remaining arbitration initiation fee and any additional deposit required by AAA to initiate your arbitration. We will pay the costs of the arbitration proceeding, including the arbitrator’s fees; however, other fees, such as attorney’s fees and expenses of travel to the arbitration, shall be paid in accordance with the AAA Rules and applicable law. We will pay all costs associated with any arbitration that we commence. A single, neutral arbitrator selected in accordance with the AAA Rules shall decide all Claims.

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The arbitrator shall be an active member in good standing of the bar for any state in the continental United States and shall be either actively engaged in the practice of law for at least five years or a retired judge. The arbitrator shall honor claims of privilege recognized at law. Unless inconsistent with applicable law, and except as otherwise provided herein, each party shall bear the expense of its respective attorney, expert, and witness fees, regardless of which party prevails in the arbitration. Any arbitration proceedings shall be conducted in the federal judicial district of your residence, and you will be given the opportunity to attend the proceeding and be heard. The arbitrator’s decision will be final and binding upon the parties and may be enforced in any federal or state court that has jurisdiction. You and we agree that the arbitration shall be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of governmental agencies.

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Neither you nor Edcent may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. The Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Edcent individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Accordingly, you and we agree that the AAA Supplementary Rules for Class Arbitrations do not apply to our arbitration. This arbitration provision and the procedures applicable to the arbitration contemplated by this provision are governed by the Federal Arbitration Act, notwithstanding any state law that may be applicable.

This arbitration agreement does not preclude you or us from seeking action by federal, state, or local government agencies. You and we also have the right to exercise self-help remedies, such as set-off, or to bring qualifying claims in small claims court so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional or ancillary relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with any of these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in this provision.

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A court may sever any portion of this Binding Arbitration and Class Action Waiver Section that it finds to be unenforceable, except for the prohibitions on any Claim being handled on a class or representative basis, and the remaining portions of this arbitration provision will remain valid and enforceable. No waiver of any provision of this Section will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms.

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THIS BINDING ARBITRATION AND CLASS ACTION WAIVER SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, AND THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AAA RULES. OTHER RIGHTS THAT YOU OR Edcent WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

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16. General Terms

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Revisions to the Terms

We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.

Severability; Waiver

If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).

Content Providers

Our Content Providers and integrated service providers are third-party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.

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17. Referenced Policies

• Acceptable Use Policy

• Copyright and Trademark Infringement Policy

• Refund Policy

• Honor Code

 

Acceptable Use Policy

 

Effective: January 1, 2023.

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Our mission is to provide universal access to the world’s best education. We believe strongly in preserving free speech and expression for our users as well as academic freedom for our Content Providers and instructors. We also want to make sure that all of our users and instructors feel safe and comfortable while using our Services. We have drafted this policy to ensure that people understand and follow the rules when participating in our online community and otherwise using our Services.

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We may remove or edit inappropriate content or activity identified by or reported to us. We may separately suspend, disable, or terminate a user's access to all or part of the Services.

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1. You are prohibited from using our Services to share content that:

• Contains illegal content or promotes illegal activities with the intent to commit such activities. Please keep in mind that users who are as young as 13 use Edcent, and we do not allow content that is inappropriate for these younger users.

• Contains credible threats or organizes acts of real-world violence. We don’t allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm.

• Harrasses others. We encourage commentary about people and matters of public interest, but abusive or otherwise inappropriate content directed at private individuals is not allowed.

• Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own, or otherwise infringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner.

• Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.

• Otherwise violates the Edcent Terms of Use.

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Please note that specific Content Offerings may have additional rules and requirements.

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2. You also aren't allowed to:

• Do anything that violates local, state, national, or international law or breaches any of your contractual obligations or fiduciary duties.

• Share your password, let anyone besides yourself access your account, or do anything that might put your account at risk.

• Attempt to access any other user's account.

• Reproduce, transfer, sell, resell, or otherwise misuse any content from our Services, unless specifically authorized to do so.

• Access, tamper with, or use non-public areas of our systems, unless specifically authorized to do so.

• Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.

• Try to reverse engineer any portion of our Services.

• Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.

• Use our Services to distribute malware.

• Use our Services or any functionality of the Edcent platform for anything other than for completing online courses or for pedagogical purposes.

• Impersonate or misrepresent your affiliation with any person or entity.

• Encourage or help anyone do any of the things on this list.

 

Copyright and Trademark Policy

 

Effective as of January 1, 2023.

Edcent respects the intellectual property rights of our Content Providers, instructors, users, and other third parties and expects our users to do the same when using the Services. We reserve the right to suspend, disable, or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights, trademarks, or other intellectual property rights of others.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you would like to read the DMCA, please visit the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf.

 

If you believe in good faith that materials on the Edcent platform infringe your copyright, the DMCA provides that you (or your agent) may send us a notice requesting that the material be removed or access to it blocked.

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The notice must include the following information:

• the physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

• identification of the copyrighted work claimed to have been infringed (or, if multiple copyrighted works located on the platform are covered by a single notification, a representative list of such works);

• identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Edcent to locate the material on the platform;

• the name, address, telephone number, and email address (if available) of the complaining party;

• a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

• a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the Services can either be sent:

• via mail: Copyright Agent, Edcent 381 E. Evelyn Ave Mountain View, CA 94041

• via email: copyright@Edcent.org

We suggest that you consult your legal advisor before filing a notice. Also, be aware that there can be penalties for false claims under the DMCA.

Edcent also respects the trademark rights of others. Accounts with any other content that misleads others or violates another's trademark may be updated, suspended, disabled, or terminated by Edcent in its sole discretion. If you are concerned that someone may be using your trademark without proper permission on our Services, please email us at copyright@Edcent.org, and we will review your submission. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or temporarily or permanently suspend or disable the individual’s account.

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Payments and Refund Policy

 

Effective as of January 1, 2023.

For details on our refund and cancellation policies, please refer to the information below. Please note that our policies may differ between offerings, and payment options may vary. Please also note that we treat violations of our Terms of Use and Honor Code very seriously, and we have no obligation to offer refunds to users who violate these or other Edcent policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a Content Offering, or who are otherwise unsatisfied with their final grade.

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For more information about our refund process, including instructions for requesting a refund, please visit our Learner Help Center.

 

1. One-time Purchases

 

General Refunds

Guided Projects

Edcent does not offer refunds for payments made for guided projects.

 

Courses and Specializations

If you cancel your one-time, paid enrollment for a course or specialization, Edcent will offer you a complete refund until 14 days after payment, or until you earn a course certificate for any course in the specialization, whichever is earlier.

If you pre-enroll and pay for a course or specialization, Edcent will offer you a complete refund until 14 days after the course or specialization launches or until you have earned your course or specialization certificate, whichever is earlier.

 

Refunds for Certificates

Guided Projects

If you do not earn your completion certificate within 180 days after registering for a guided project, your registration will expire and you will need to pay to re-enroll for the guided project in order to complete the guided project and earn your completion certificate.

 

Courses

Once you have earned a course certificate with your payment, you are not eligible for a refund even if it is within 14 days. If you do not earn your course certificate within 180 days, your registration will expire and you will need to pay to re-enroll for the course.

 

Specializations

Unless otherwise indicated as part of the sign-up process, you have one year after you purchase a specialization to complete the specialization.

2. onth-to-Month Specialization Subscriptions

General Refunds

Edcent does not offer refunds for payments made on a month-to-month specialization subscription plan.

 

Refunds for Trials

To avoid being charged during a free trial period, you must cancel your subscription before your free trial ends. If you complete a course during the free trial period, Edcent reserves the right to require you to pay for a one-month subscription in order to receive a course and/or specialization certificate.

 

Cancellation

Your subscription will continue on a month-to-month basis unless and until you cancel or the subscription is suspended or discontinued by Edcent. If you cancel your subscription, cancellation will be effective at the end of the current monthly period. You will continue to have access to your subscription for the remainder of that period, but you will not receive a refund. For subscriptions to individual specializations, Edcent will automatically discontinue your subscription at the end of the monthly period during which you earn a certificate for the specialization.

 

3. Edcent Lite and Edcent Plus

 

General Refunds

To get a full refund of your Edcent Plus subscription payment, submit a refund request via the Learner Help Center within 14 days of your payment. Refunds will not be provided if requested after this 14-day period.

 

Refunds for Trials

Some Edcent Plus subscriptions may have a free trial period instead of a refund period. If you do not cancel during the free trial, you will be billed the full amount for the subscription you signed up for and be unable to request a refund.

 

Refunds for Upgrades

If you upgrade from Edcent Lite to Edcent Plus, you have 14 days from the date of the upgrade to either not be charged on the next billing date or receive a refund.

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Cancellation

Your Edcent Plus subscription will continue for the subscription period identified at the time of your purchase and then automatically renew unless and until you cancel your subscription or the subscription is suspended or discontinued by Edcent. If you cancel your subscription after the refund period of your subscription, you will continue to have access until the end of the subscription period and will not be billed for the next billing cycle.

 

4. Degree, MasterTrack, and University Certificate Programs

Refund policies for Degree, MasterTrack, and University Certificate programs are established and administered by the Content Provider offering the program. Refund policies are communicated to students by those Content Providers.

 

5. Other Paid Services

Except as described in this Refund Policy or as explicitly stated as part of the sign-up process for a Service, Edcent has no obligation to provide refunds or vouchers for any other Services.

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Edcent reserves the right to offer refunds at its discretion. Please note that our policies differ between subscription payments and one-time payments made for course, specialization, and guided project purchases, and that payment options may vary from one offering to another. Please also note that we treat violations of our Terms of Use and Honor Code very seriously, and we have no obligation to offer refunds to users who violate these or other Edcent policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a Content Offering, or who are otherwise unsatisfied with their final grade.

For more information about our refund process, including instructions for requesting a refund, please visit our Learner Help Center.

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6. Third Party Marketplaces

Notwithstanding the foregoing, if you purchase or subscribe for a course, specialization, guided project, or purchase any other paid Service, through a third party marketplace (e.g., in-app purchases through the Apple App Store or purchases made through certain alternative payment services), the refund policy applicable to that third party marketplace will apply, unless otherwise explicitly stated by Edcent. Except as otherwise explicitly stated by Edcent, the third party marketplace will be solely responsible for making refunds under its refund policy, and Edcent will have no refund obligations. Edcent disclaims any responsibility or liability related to any third party marketplace's refund policy or the third party's compliance or noncompliance with such policy.

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7. Promotional Offers

We may from time to time offer special promotional offers or discounts (“Offers”). Offer eligibility is determined by Edcent at its sole discretion and we reserve the right to revoke an Offer in the event that we determine you are not eligible. Users with an existing Offer may not be eligible for additional Offers. We may use information such as method of payment or an account email address used with a Edcent purchase to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign up for the Offer or in other communications made available to you.

 

8. Changes to Price and Subscription Plans

We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your subscription plan will take effect following notice to you.

 

9. European Users Right of Withdrawal

In addition to the refund policies set forth above, if you have a right of withdrawal under the relevant laws in your country including any applicable European Union laws, then:

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• You have a right of withdrawal for a period of 14 days. You may withdraw your contract with Edcent for the Services, without giving any reason, and without incurring any costs other than those provided for in this clause.

• The withdrawal period will expire after 14 days from the day that your contract was concluded. However, you do not have a right of withdrawal a) if the Services have already been fully performed with your prior express consent and with your acknowledgement that you will lose your right of withdrawal once the Services have been performed by us or b) if the Services have begun with your prior express consent and your acknowledgement that you will lose your right of withdrawal upon beginning use of the Services.

• To exercise the right of withdrawal, you should inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post or by contacting us. You may use the below model form, but it is not obligatory.
   

• Model Withdrawal Form (complete and return this form only if you wish to withdraw from the contract)

  • To Edcent Europe B.V., Schiphol Boulevard 195, (1118 BG) Schiphol, the Netherlands:

  • I/We () hereby give notice that I/We () withdraw from my/our () contract of sale for the provision of the following service (),

  • Ordered on ()/received on (),

  • Name of consumer(s),

  • Address of consumer(s),

  • Signature of consumer(s) (only if this form is notified on paper),

  • Date

• You may also electronically submit the model form or any other unequivocal statement to us at https://www.Edcent.org/about/contact. You shall have exercised your right of withdrawal within the 14-day withdrawal period if the communication is sent by you before that period has expired. The exercise of the right of withdrawal shall terminate the obligations of the parties to perform the contract. If you exercise your right of withdrawal, any ancillary contracts shall be automatically terminated.

• If you withdraw the contract, we shall reimburse to you all payments received from you, including, if applicable, the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to rescind this contract in accordance with this clause. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event you do not incur any fees as a result of such reimbursement.

• If you want the Services to begin during the 14-day withdrawal period you should make an express request thereto, where you acknowledge that you will lose your right of withdrawal once the service has been fully performed. If you exercise the right of withdrawal before the Services have been fully performed, you shall be liable to pay us reasonable costs, consisting of an amount which is in proportion to what has been provided until the time you have informed us of the exercise of the right of withdrawal.

• The burden of proof of exercising the right of withdrawal in accordance with this clause shall be on you. Except as provided for in this clause, you shall not incur any liability as a consequence of the exercise of the right of withdrawal.

 

Honor Code

 

Effective as of June 28, 2023

 

All users of learning materials hosted on the Edcent platform are expected to abide by the following standards to ensure the integrity of learning within Edcent learning experiences. Learners are expected to familiarize themselves and comply with the Terms of Use for the Edcent platform and any code of conduct, academic policy, honor code or or any institution's requirements associated with programs which a learner has enrolled onto through the Edcent platform has established.

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Academic misconduct undermines the value of Edcent hosted credentials and devalues the authentic efforts of other learners. Learners who engage in misconduct are therefore subject to consequences as described below.

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Academic misconduct is defined as any activity which circumvents, or attempts to circumvent, the learning experience provided by the course through violation of course learning policies or specific policies provided by the instructor or outlined by the syllabus, or misrepresentation of the authorship or conditions of completion of course activities. The following standards provide clarification of the most common types of academic misconduct, but the list is not exhaustive. Other behavior may constitute academic misconduct in a particular course or across the Edcent platform.

 

Definitions

Work within a Edcent activity - all activity on the Edcent platform including logins and all course activities is subject to these policies. Work includes but is not limited to exams, quizzes, peer review activities, assessments, discussion board contributions, guided projects, and labs. Furthermore, activities outside the platform that pertain to coursework on the platform are also covered by these policies.

 

Unauthorized - activities that violate Edcent’s Terms of Use, course or platform policies, activities which are illegal, or those activities which violate academic standards or standards of integrity that a learner on the Edcent platform should be expected to know are considered to be unauthorized.

 

Violations

1. Plagiarism: Plagiarism is when you copy or reproduce words, ideas, or any other materials from another source without giving credit to the original author. Plagiarism also includes the practice of employing or allowing another person to alter or revise your work, and then submitting the work as your own. Learners may discuss assessments among themselves, or with an instructor or tutor, but all assessment submissions must be original works done independently by the learner. This includes work paraphrased, translated or otherwise modified using automated means. Plagiarism can also include self plagiarism, where a learner submits the same work that they had already submitted for another assessment or module, where this is not disclosed and permitted.

2. Use of Unauthorized Materials: using or consulting unauthorized materials (including electronic materials and generative AI tools including, but not limited to, ChatGPT or similar software or applications) or using unauthorized equipment or devices on any work within a Edcent activity, unless expressly permitted.

3. Unauthorized collaboration: working together with any person on any work within a Edcent activity unless expressly permitted.

4. Contract cheating: paying, trading, or otherwise getting another person to create work for submission to a Edcent course or for work within a Edcent activity.

5. Impersonation: completing work within any Edcent activity (including but not limited to exams, assessments, and learning activities) when logged in as another user or having another user complete work within a Edcent activity when logged in as you; otherwise misrepresenting the authorship of work submitted on Edcent.

6. Unauthorized sharing of resources: making any information about or solutions to homework, quizzes, exams, projects, and other assessments available to anyone else (except to the extent an assessment explicitly permits sharing solutions). This includes both solutions written by you, other learners, outside resources, or any solutions provided by the course staff or others.

7. Fraud: any misrepresentation about the authorship or the conditions under which work within a Edcent activity was performed not otherwise specified or falsifying any evidence in support of any mitigating circumstances claim.

8. Other: any other behavior that confers an unfair advantage to you or someone else or any activity that attempts to dishonestly improve your results or improve or harm the results of others in the performance of work within a Edcent activity.

 

Consequences for Non-degree Products

Edcent will determine relevant sanctions based on the kind of misconduct, the severity of the behavior, the stakes of the assessment, and any previous history of misconduct by the user.

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No refunds will be issued in the case of any corrective action for such violations. Honor Code violations will be determined at the sole discretion of Edcent and Edcent partners. You will be notified if a determination has been made that you have violated this Honor Code and you will be informed of the corresponding action to be taken as a result of the violation.

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Consequences for Degree Products

For Degree, MasterTrack, and University Certificate Programs, consequences are at the sole discretion of the content provider.